Returns Policy

Items shipped from NextPro, including NextPro Warehouse, can be returned within 30 days of delivery, with some exceptions:

• For information about products that can't be returned, see Items that Can't be Returned.
• To determine if a product sold by NextPro.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
• While most sellers offer a returns policy equivalent to NextPro's, some seller returns policies may vary. If the seller's listing is eligible for NextPro Prime, it will be subject to the same return policies as items fulfilled by NextPro.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
• For products purchased from the NextPro Global Store, see NextPro Global Store Returns.
• For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
• If you have returned an item to NextPro by mistake or included something not intended for NextPro in a return, see Mistaken Returns.
• If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.
• If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.